Data deletion instructions

If you run events on VenueWS, you can delete your data yourself at any time:

• One guest or a list of guests — open the guest book, select the guests and choose Delete, or Erase to remove them along with their invitation and check-in history.
• Your whole workspace — go to Account in the app and choose Close account. This deletes your events, guest lists, invitations, check-ins, and any connected WhatsApp number.
• A copy first — you can export guest lists and attendance as CSV before you delete.

If you received an invitation through VenueWS, your details were entered by the organiser who invited you, and they control that guest list. To have your name, email or phone number removed:

• Ask the organiser who invited you to delete you from their guest list, or
• Email privacy@dmsworkspace.com with your phone number or email address and, if you know it, the event name. We will pass the request to the organiser and make sure it is carried out.

To stop WhatsApp messages right away, reply STOP (or BAJA) to any VenueWS message. Your number is then blocked from every VenueWS message, from every organiser, and anything already queued for it is cancelled. You can also block the sender in WhatsApp.

If you connected your WhatsApp Business number to VenueWS through Meta, you can remove VenueWS’s access in either of two ways. Both take effect immediately:

• In VenueWS, go to Settings → WhatsApp and choose Disconnect.
• In Meta Business Suite, remove VenueWS from your WhatsApp account’s partners or connected apps. Meta notifies us and we disconnect on our side.

When you disconnect, we unsubscribe from your WhatsApp Business Account and permanently delete the access token Meta issued to us, so VenueWS can no longer send from your number or read anything about it. The account identifiers we kept (WhatsApp Business Account ID, phone number ID, display number and verified name) stay only as a record of the past connection, and are deleted when you close your workspace or ask us to delete them.

Removing VenueWS does not delete your WhatsApp Business Account or your number. Those belong to you and are managed by Meta.

Email privacy@dmsworkspace.com and include:

• The email address or phone number your data is under.
• Whether you are an organiser, a guest, or a business that connected WhatsApp.
• Anything else that helps us find it, such as the workspace or event name.

We may ask you to confirm a detail we already hold, or to reply from the address on the account, before we delete anything. That protects you from someone else deleting your data. We confirm receipt within 10 business days and complete the request within 45 days, and usually much sooner.

For everything else we collect and why, see our Privacy Policy, Terms of Service, Data Processing Addendum and Sub-processors.