Find a guest by name at the door

Admit a guest whose phone died or whose email never arrived, and add walk-ins who were never on the list.

1 min read For: Admins, Managers, Door staffOpen in VenueWS

Admit someone from the list

  1. In the scanner, tap Guest list.
  2. If more than one event is running at the venue, pick the right one at the top.
  3. Type at least two letters (or four digits of a phone number) in the search box — a name, email, reference or phone number all work. Tap a guest to see more; if others share their phone, one tap shows them.
  4. Find the guest and tap Admit.

Each result shows what you need to decide: VIP or Blocked tags, how many of a party are in (for example "2/4 in"), Not checked in or Already used, and whether the invitation is Awaiting approval or Revoked.

Admitting from the list follows exactly the same rules as scanning the QR: capacity, zones, re-entry and time windows all still apply, and the result appears in green or red just like a scan.

If the scanner is set to OUT, the button reads OUT instead, so you can also check someone out by name.

Add a walk-in

For someone who is not on the list at all:

  1. In Guest list, tap Add a walk-in.
  2. Type the Guest name and the Party size (1 to 50).
  3. Tap Add and admit.

VenueWS creates an invitation marked as a walk-in and admits them in one go, so it shows up in attendance and reporting like any other guest. If the event is full, nobody is admitted and the walk-in is not kept.

Good to know

  • The guest list only shows events at this venue that have not ended yet.
  • Searching and walk-ins need a connection. If the network drops, keep scanning QR codes — see Scan while offline.
  • Every admission by name is recorded in your audit log.

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