Reset a forgotten password

Ask for a reset link

1. On the sign-in page, click Forgot your password?
2. Enter the email you sign in with and click Send me a reset link.
3. Check your inbox for the link. Nothing after a few minutes? Check your spam folder, and make sure you typed the address you sign in with.

For your privacy, the message on screen is the same whether or not that email has an account.

Choose a new password

1. Open the link in the email. It works once, for 30 minutes. Asking for a new link cancels the earlier ones.
2. Type your new password in New password, and again in Type it again.
3. Click Save new password.

Your password must:

• Have at least 8 characters — a short phrase is easiest to remember.
• Not be a common password that's easy to guess.
• Not contain your email address.

There are no rules about capitals or symbols.

After you save

You're signed out on every device. Sign in again with the new password, and we'll email you to confirm your password was changed.

Link expired? You'll see This link has expired. Click Send me a new link — it only takes a moment.

Already signed in and just want a different password? Use Change password on My account instead. See Manage your account, password and sign-ins.