Get help and contact support

Search the Help center first

1. Open Help & support in the sidebar.
2. Type a few words in the search box — "invite", "password", "scanner".
3. Open the article that matches. Most answers are a few steps away.

Send a support request

1. In Help & support, click Contact support (or New request).
2. Pick a category: a question, a problem or bug, billing, your account, or a feature idea.
3. Write a short subject and describe what happened — what you did, what you expected, and what you saw instead.
4. Say how urgent it is.
5. Add screenshots if they help.
6. Send it.

We attach some technical details to your request automatically, so you don't need to look them up.

For anything about your workspace, Admins can copy the Workspace ID from Settings and add it to the request. See Change your workspace settings.

Follow up on a request

1. Open My requests in Help & support.
2. Open a request to see its conversation and reply there.

You'll get an email when the team replies. When your issue is sorted, click Mark as resolved. If it comes back, click Reopen to continue the same conversation.

Can't sign in?

Use the public contact form on the VenueWS website at /support — no account needed. If you just forgot your password, you can fix that yourself: see Reset a forgotten password.