Check whether an email was delivered

Check one guest

1. Open the event's guest list.
2. Look at the small dot next to the guest's email: green means sent, amber means queued or retrying, red means it failed. Hover over it to see when it was sent or the error.
3. To send it again, open ⋯ on the row and choose Send again….

Check everything

1. Go to Settings (admins only) and scroll to Email delivery.
2. You see the last 30 emails sent from this workspace: who it went to and the subject, the type (such as Guest invitation, Guest reminder or Event summary), the status and when.
3. To send one again, click the retry arrow at the end of its row.

The statuses

• Sent — handed to the email provider.
• Queued — waiting to go out, or waiting for its next try. A retried email shows when its next attempt is due.
• Sending — going out right now.
• Failed — gave up. The reason is shown in red under the status.

Failed emails are retried automatically up to 5 times, waiting longer each time (about 1 minute, 5 minutes, 30 minutes, then 2 hours), before they're marked Failed.

If a guest still can't find it

• Ask them to check spam and promotions folders.
• Check the email address for typos and fix it, then resend.
• Send them the link yourself with QR & share link — it works without any email.
• For many guests at once, use Send a message with guests whose last email did not arrive.

Tip: if the panel says outbound email is not configured, invitations still work by link and QR; contact support.