Correct attendance, record a signature, merge duplicates

Correct who came

1. On the event's Guests tab, open a guest's menu (⋯) and choose Correct attendance.
2. Tick or untick Came, set how many of the party, and the time (it defaults to now, in the venue's time zone).
3. If the guest has custom codes, tick which codes were used.
4. Write a short reason — it goes in the audit log — and Save.

The correction adds or removes check-ins as if the door had recorded them, so the live attendance, the event summary, the guest's history and the sponsor and vendor reports all change together. Nothing is overwritten silently: every correction is in Audit log with who did it and why.

Record a signature

In the same dialog, Record a signature lets you enter a waiver the organiser witnessed — a guest who signed on paper because the scanner showed an error, or a companion signed in by hand. Type the name exactly as signed (and the guardian, for a minor), pick the seat in the party, and save. The signature's PDF says it was recorded by the organiser, with the time and your account; it is never shown as the guest's own electronic signature.

Merge duplicates

Retries over a bad signal, or two door staff adding the same walk-in, can put one guest on the list twice. VenueWS looks for guests with the same name — not the same phone, since one organiser often puts their own number on several guests — and shows Duplicates above the list.

• Click it to review each group. The one with the most details (email, phone, reference) is kept; the others are merged into it.
• Check-ins, signatures, custom codes, replies and messages move to the kept guest; blanks are filled from the merged ones; the party size never grows past what it was.
• Merge all does every group at once. The merged guests are removed, with a note in the audit log.

After a merge the stats count one guest, not two, and a thank-you message goes to one phone, not two.

New walk-ins no longer duplicate on retries: the scanner tags each walk-in so a second attempt returns the same guest. Merging is for lists from before that, or for guests added twice by hand.